Simply put, cloud computing is computing based on the internet. Where in the past, people would run applications or programs from software downloaded on a physical computer or server in their building, cloud computing allows people access to the same kinds of applications through the internet.When you update your Facebook status, you’re using cloud computing. Checking your bank balance on your phone? You’re in the cloud again. Chances are you rely on cloud computing to solve the challenges faced by small businesses, whether you’re firing off emails on the move or using a bunch of apps to help you manage your workload.In short, cloud is fast becoming the new normal. By the end of 2015 it’s estimated that 90% of UK businesses will be using at least one cloud service.
Most organizations have for the longest time relied on traditional phone systems which are time-consuming an expensive, but since the introduction of cloud based business phone system, all of this has changed. A cloud system is one that allows you to upload all your information and details online such that you can easily access it online.
Features of a Great Cloud Phone System
A lot of organizations that receive a lot of calls have embraced auto phone attendants. This is an important business phone system especially if you do not have a dedicated person who answers phone calls. The auto attendant receives calls and provides the caller with the different options on how to be assisted plus allowing call transfers.
Auto Call Forwarding
Instead of having to do this manually, the cloud based business phone system automatically transfer calls to other devices till the call is answered. This makes it easy to serve clients and ensure that you maximize on the number of calls that you receive.
This saves time and makes multitasking so much easier. One can easily upload call details on the cloud which makes it accessible on the internet via a mobile device. This allows one to be mobile instead of being stuck at a desk all the time. Benefits of Cloud Hosting
There is no complicated set up required for cloud systems nor does it take up space as everything is stored on an online server.
Integrating your business phone system enhances connectivity such that employees can communicate easily and effectively. It is easy to get access to different people whether they are in the office or not which greatly improves their ability to get work done more effectively.
Better Customer Service
Cloud phone systems allows for virtual receptionists and auto attendants which provides a platform for calls to be redirected where they can be attended to. This is done automatically which allows the organization to ensure that their customers are well attended to.
As the systems are uploaded online, there are no external factors that could affect communications. This ensures that the business phone system is always online throughout which means that customers are always attended to, and communications are well done.
Cloud based business phone system is affordable, easy and as efficient. This allows you to always be connected and to ensure that you can always communicate within your organization and with your clients and customers. The benefits will lead to a lot of production and increased communication which is essential in any business. Cebod Telecom provides cloud-based telephony solutions for small to mid-sized enterprises, and larger companies delivering high- quality voice, premium features and unified communications. Cebod Telecom offers a state-of-the-art Pay-Per-Line business phone service model. This pricing model empowers businesses to pay per line as opposed to pay-per-user in the company.